Privacy Policy
Effective Date: March 24, 2026
ChildSavers (“we”, “us”, or “our”) is committed to protecting the privacy and confidentiality of individuals who interact with our organization, including clients, website visitors, donors, partners, and employees. This Privacy Policy explains how we collect, use, disclose, and safeguard your information across all of our programs and services.
INFORMATION WE COLLECT
We collect personal information only when it is voluntarily provided by you or an authorized representative, or as necessary to provide services. This may include:
- Name, address, phone number, and email address
- Demographic information
- Health or service-related information (for clients in our programs)
- Information submitted through referral forms, including secure platforms such as DocuSign and Teams Forms
- Donation and payment information
- Communication preferences
- Information provided through surveys, trainings, or event registrations
- Cookie and similar technology data to enhance website functionality, analyze usage, and improve user experience
We may also collect limited technical information automatically when you visit our website, such as IP address, browser type, and pages visited.
HOW WE USE YOUR INFORMATION
We use collected information to:
- Provide and coordinate services, including therapy, counseling, and child development services
- Communicate with you about appointments, services, trainings, and resources
- Process referrals and service requests
- Send attendance reminders and service-related notifications
- Process donations and maintain donor records
- Improve our programs, website, and outreach efforts
- Meet legal, regulatory, and funding requirements
HOW WE SHARE INFORMATION
We do not sell or rent your personal information.
We may share information only as necessary to operate our services and fulfill our mission, including:
- With trusted service providers who help us operate our programs, such as systems for health records, document processing, communications, and donations
- With your consent or at your direction
- To comply with legal, regulatory, or funding requirements
- To protect the safety of individuals or the public
All service providers are required to safeguard your information and may only use it to perform services on our behalf.
TEXT MESSAGING AND PHONE COMMUNICATIONS
By providing your phone number, you agree to receive calls or text messages from ChildSavers and its service providers related to our services. Communications may include:
- Appointment reminders and attendance notifications
- Service updates and alerts
- Follow-up communications
- Billing or administrative matters
Messages may be sent using automated dialing systems or prerecorded/artificial voice messages where applicable.
Opt-Out | Reply STOP to any message to unsubscribe at any time. |
Help | Reply HELP for assistance or contact info@childsavers.org. |
Fees | Message and data rates may apply. |
Opting out of text messages will not affect your ability to receive services from ChildSavers.
We do not sell or share phone numbers with third parties for promotional or marketing purposes.
DONOR INFORMATION
We collect and use donor information to process contributions, provide receipts, and maintain donation records. We do not sell, trade, or share donor information with third parties for their marketing or promotional purposes.
DATA SECURITY
We implement appropriate administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. While we strive to protect your data, no system can be guaranteed to be 100% secure.
INTERNAL COMMUNICATIONS
ChildSavers uses internal communication systems, including secure messaging tools, to support staff coordination and service delivery. These systems may process limited client or operational information and are accessible only to authorized personnel.
NOTICE OF PRIVACY PRACTICES (MENTAL HEALTH SERVICES)
For clients receiving services through our Mental Health Services Program, ChildSavers protects health information in accordance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable.
This website Privacy Policy is not intended to replace our Notice of Privacy Practices, which is
provided at the start of services and annually. That notice explains in detail how your health
information may be used and disclosed, as well as your rights regarding that information.
CHILDREN’S PRIVACY
We handle information related to children in accordance with applicable laws and only collect such information with appropriate authorization from a parent, guardian, or authorized representative.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
CONTACT US
If you have any questions about this Privacy Policy or our data practices, please contact:
Organization | ChildSavers |
Address | 200 North 22nd Street, Richmond, VA 23223 |
Phone | 804-644-9590 |
info@childsavers.org |
This Privacy Policy was last updated on March 24, 2026.
